Frequently Asked Questions.

01. The order

How do I place an order for an outboard motor?

You can begin by browsing our available outboard motors and selecting the product you’re interested in. Once you’ve found a suitable motor, you can request additional information or submit a quote request.

If you are looking for a specific brand, model, horsepower, or configuration that isn’t listed on our website, contact us with your requirements. Our team can help you explore available options.

Can I order a specific outboard motor that is not listed on your website?

Yes. If you are looking for a specific outboard motor, brand, model, horsepower, or configuration, you can contact us or submit a Request a Quote form.

To help us understand your requirements, please provide:

  • Preferred brand
  • Model
  • Horsepower
  • Shaft length, if known
  • Quantity required
  • New or used preference
  • Boat make and model, if applicable

We’ll review your request and provide information about available options.

What information do I need to provide when ordering?

When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

02. Shipment

Do you offer shipping and delivery?

Shipping and delivery options may be available depending on the outboard motor, order size, and delivery destination.

Shipping arrangements may depend on factors such as:

  • Product size and weight
  • Delivery location
  • Shipping method
  • Number of motors
  • Freight requirements
  • Special handling requirements

Contact us with your product and delivery information to learn more about the available shipping options for your order.

How long will it take for my order to arrive?

Delivery times vary depending on product availability, order processing, shipping method, destination, carrier schedules, and other transportation factors.

An estimated delivery timeframe may be provided during the order process when applicable.

If you have a specific delivery deadline, we recommend informing us before completing your purchase so we can discuss the available options.

Can I track my shipment?

When tracking is available for your shipment, applicable tracking information will be provided once your order has been shipped.

Tracking availability may depend on the shipping method and transportation provider used for your order.

If you have questions about the status of your shipment, please contact us with your order details.

03. Returns, exchanges and complaints

Can I return an outboard motor after purchasing it?

Return eligibility depends on the specific product, condition of the motor, and applicable terms and conditions of the purchase. Before returning any product, customers must contact Delaware Marine Mechanics and receive return instructions where required. Do not send an item back without first contacting us.

Can I exchange an outboard motor?

Exchange requests may be considered depending on the circumstances of the order, product condition, and applicable terms and conditions.

If you believe you need to exchange your outboard motor, please contact us as soon as possible and explain the reason for the request.

Our team will review your situation and advise you on the available options.

What should I do if I receive the wrong product?

If you believe you have received an incorrect product, please contact Delaware Marine Mechanics as soon as possible.

When contacting us, please provide:

  • Your order information
  • Product details
  • Photographs of the item received
  • Photographs of the packaging and shipping label
  • A description of the issue

We will review the information provided and assist you with the appropriate next steps.

Please keep the product and original packaging until the matter has been resolved.