Privacy Policy
Last Updated: 23 June 2025
1. Introduction
Welcome to Delaware Marine Mechanics.
We respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, request information, submit a quote request, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains how Delaware Marine Mechanics (“Delaware Marine Mechanics,” “we,” “us,” or “our”) collects, uses, stores, protects, and discloses personal information.
By using our website or providing your information to us, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, please do not use our website or provide personal information to us.
2. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
2.1 Information You Provide Directly
You may provide personal information when you:
Submit a quote request
Contact us through our website
Place an order
Create or use an account, where applicable
Subscribe to marketing communications
Request product information
Ask questions about an outboard motor
Submit a return or refund request
Submit a warranty-related request
Contact customer support
Participate in a survey, promotion, or other activity
The information we may collect includes:
Full name
Email address
Telephone number
Billing address
Shipping address
City, state, ZIP code, and country
Company or business name
Product preferences
Outboard motor requirements
Order information
Payment-related information
Shipping and delivery information
Communication preferences
Information included in messages you send to us
Please do not provide sensitive personal information unless it is specifically required and requested for a legitimate business purpose.
2.2 Information Collected Automatically
When you visit our website, certain information may be collected automatically.
This information may include:
IP address
Browser type
Device type
Operating system
General geographic location
Pages visited
Time spent on pages
Referring website
Date and time of website visits
Website interactions
General browsing behavior
This information may be collected through server logs, cookies, pixels, analytics tools, and similar technologies.
We use this information to help maintain, secure, analyze, and improve our website and services.
3. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including to:
Process and manage orders
Respond to inquiries
Respond to quote requests
Provide product information
Communicate about your order
Coordinate shipping and delivery
Process returns and refunds
Handle warranty-related inquiries
Provide customer support
Confirm customer information
Process payments through applicable payment providers
Prevent fraud and unauthorized transactions
Maintain website security
Improve website functionality
Analyze website usage
Improve our products and services
Send requested communications
Send marketing communications where permitted
Manage customer relationships
Comply with applicable legal obligations
Enforce our terms and policies
Protect our rights, property, and users
We will use personal information only for legitimate purposes consistent with the reason it was collected or as otherwise permitted by applicable law.
4. Quote Requests and Contact Forms
When you submit a quote request or contact form through our website, we collect the information you provide so that we can respond to your request.
Depending on the form, this information may include:
Name
Email address
Phone number
Product or motor requested
Preferred brand
Horsepower requirements
Quantity
Delivery location
Additional information included in your message
We may use this information to:
Respond to your inquiry
Provide pricing or availability information
Prepare a quote
Discuss shipping and delivery
Answer product questions
Follow up regarding your request
We may retain quote and inquiry information for customer service, business records, and legitimate operational purposes.
5. Orders and Purchases
If you purchase an outboard motor or other product from us, we may collect information necessary to process and fulfill your order.
This may include:
Customer name
Billing information
Shipping address
Contact information
Product details
Order history
Payment-related information
Shipping information
Delivery details
We use this information to process your order, coordinate fulfillment, arrange delivery, communicate with you, and provide customer support.
6. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Depending on the payment method used, your payment information may be collected and processed directly by the applicable payment provider.
We may receive limited payment-related information necessary to:
Confirm payment
Process your order
Verify transactions
Handle refunds
Resolve payment issues
We generally do not store complete payment card numbers or security codes on our own systems unless specifically required and securely maintained in accordance with applicable requirements.
Payment providers may have their own privacy policies and terms governing the processing of your information.
We encourage you to review the privacy policy of the payment provider you use.
7. Shipping and Delivery Information
To fulfill orders, we may need to share certain information with shipping companies, freight carriers, logistics providers, or other delivery partners.
This information may include:
Name
Shipping address
Telephone number
Email address
Order information
Delivery instructions
We share only the information reasonably necessary to facilitate delivery and related services.
Shipping and logistics providers may process your information according to their own privacy policies.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies are small text files that may be stored on your device when you visit a website.
We may use cookies for purposes such as:
Website functionality
Remembering preferences
Improving website performance
Understanding website traffic
Analyzing user behavior
Measuring marketing performance
Improving our services
Some cookies may be placed by third-party service providers that operate on our behalf.
You may be able to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of some parts of our website.
9. Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics tools may collect information such as:
IP address
Device information
Browser information
Pages visited
Traffic sources
Time spent on the website
General website interactions
We use analytics information to:
Understand website traffic
Improve website performance
Identify technical problems
Improve user experience
Understand customer interests
Measure the effectiveness of our marketing activities
Analytics providers may process information according to their own privacy policies.
10. Marketing Communications
If you subscribe to our email list or otherwise provide consent where required, we may send you communications about:
New outboard motors
Product availability
Special offers
Promotions
Marine products
Company updates
Helpful marine information
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the communication or by contacting us.
Please note that even if you unsubscribe from marketing communications, we may still send necessary transactional or service-related communications, such as information about an order, payment, shipping, warranty, or customer service request.
11. How We Share Your Information
We do not sell your personal information for money.
We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.
These parties may include:
Payment processors
Banks and financial institutions
Shipping and freight companies
Logistics providers
Website hosting providers
Website maintenance providers
IT service providers
Analytics providers
Email communication providers
Customer service providers
Professional advisers
Legal or regulatory authorities where required
Third parties may only receive information that is reasonably necessary for the service or purpose involved.
Where appropriate, we expect service providers to handle personal information in accordance with applicable privacy and security requirements.
12. Legal and Regulatory Disclosure
We may disclose personal information if we reasonably believe that disclosure is necessary to:
Comply with applicable laws
Respond to legal processes
Respond to lawful requests from authorities
Protect our legal rights
Enforce our terms and policies
Investigate suspected fraud
Prevent illegal activity
Protect the safety of our customers, users, or others
Protect our property and business
We may also disclose information when permitted or required by applicable law.
13. Business Transfers
If Delaware Marine Mechanics is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred as part of that transaction.
Any transfer of personal information will be handled in accordance with applicable law.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.
The length of time we retain information may depend on:
The purpose for which it was collected
The nature of the information
Our business and operational requirements
Legal and regulatory requirements
Accounting and tax requirements
Dispute resolution
Fraud prevention
Enforcement of agreements
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
15. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include:
Access controls
Secure hosting practices
Password protection
Data encryption where appropriate
Security monitoring
Regular system updates
Limited access to personal information
However, no method of transmitting information over the internet or storing information electronically is completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
16. Your Responsibility
You are responsible for keeping your account credentials and other access information confidential where applicable.
If you believe that your account or personal information has been compromised, please contact us immediately.
We also recommend that you:
Use strong passwords
Avoid sharing account credentials
Keep your devices secure
Use updated browsers and operating systems
Be cautious when responding to unexpected requests for personal or payment information
17. Third-Party Websites
Our website may contain links to third-party websites, services, manufacturers, payment providers, shipping companies, or other external resources.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
When you leave our website, we encourage you to review the privacy policy of the third-party website you visit.
Your interactions with third-party websites are governed by their own terms and privacy policies.
18. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
We do not knowingly solicit or collect personal information from children under the age required by applicable law without appropriate parental or guardian consent.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.
If you believe that a child has provided personal information to us, please contact us.
19. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your data is used
Object to certain processing activities
Request restriction of certain processing
Request a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
These rights may be subject to legal limitations and exceptions.
To exercise a privacy right, please contact us using the information provided in the “Contact Us” section below.
We may need to verify your identity before completing certain requests.
20. Email Marketing Choices
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.
You may also contact us directly to request removal from our marketing communications.
Please understand that opting out of promotional communications does not necessarily stop all communications.
We may continue to send important service-related messages regarding:
Orders
Payments
Shipping
Delivery
Returns
Refunds
Warranty matters
Customer service requests
Security or account-related matters
21. Do Not Track Signals
Some web browsers may offer a “Do Not Track” feature.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless required by applicable law.
22. International Visitors
If you access our website from outside the country where our business operates, your personal information may be transferred to, stored in, or processed in another country.
Privacy and data protection laws may differ between countries.
Where required by applicable law, we will take appropriate steps to protect personal information when it is transferred across borders.
23. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances, these rights may include:
The right to know what personal information is collected
The right to request access to personal information
The right to request correction of inaccurate personal information
The right to request deletion of personal information
The right to opt out of certain forms of data sharing or processing
The right not to receive discriminatory treatment for exercising applicable privacy rights
The availability of these rights depends on whether and how applicable California privacy laws apply to our business.
To submit a privacy request, please contact us using the contact information provided below.
We may need to verify your identity before processing your request.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our business practices
Changes in our website
Changes in technology
Changes in legal requirements
Changes in privacy regulations
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
Your continued use of our website after an updated Privacy Policy is published may constitute acceptance of the updated policy to the extent permitted by applicable law.
25. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us.
Delaware Marine Mechanics
Email: [Insert Privacy Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
For privacy-related requests, please include enough information for us to identify your request and verify your identity where required.
26. Related Policies
For more information about our website and services, please review the following pages:
Terms & Conditions
Shipping Information
Returns & Refunds
Warranty Information
Cookie Policy, where applicable
Your Privacy Matters
We value the trust you place in Delaware Marine Mechanics when you visit our website, request information, or purchase an outboard motor from us.
We are committed to handling personal information responsibly and taking reasonable steps to protect the information entrusted to us.
If you have any questions about this Privacy Policy or how your information is handled, please contact our team.