- +1 (302) 400-7336
- sales@delawaremarinemechanics.com
- 4 Merit Dr, New Castle, DE 19720
At Delaware Marine Mechanics, we want our customers to feel confident when purchasing an outboard motor from us.
Because outboard motors are specialized marine equipment and may be large, heavy, high-value products, returns and refunds are subject to specific conditions and requirements. Eligibility may vary depending on whether the product is new or used, whether it has been installed or operated, and the circumstances surrounding the return request.
If you have an issue with your order, we encourage you to contact us as soon as possible. Our team will review your request and help determine the appropriate next steps.
Before returning any outboard motor or other product, you must contact us within 30 days from date of purchase.
Please do not ship or transport a product back to us without first receiving return instructions.
To request a return, please provide:
Our team will review the information provided and advise you on the next steps.
A product may be eligible for return depending on the specific circumstances of the purchase.
To be considered for a return, the product may need to meet applicable conditions, including:
Additional requirements may apply depending on the product and order.
New outboard motors may be eligible for return subject to the specific terms applicable to the purchase.
Because marine engines are specialized products, customers should carefully review the product specifications before completing an order.
Before purchasing, we recommend confirming:
Once a new outboard motor has been installed, operated, modified, or otherwise used, return eligibility may be limited or unavailable.
Any return request involving a new motor will be reviewed based on the specific circumstances and applicable terms.
Used outboard motors may be subject to different return conditions than new motors.
Used products may have existing signs of wear or previous use, and customers should carefully review available product information before completing their purchase.
Return eligibility may be affected if a used motor has been:
If you have questions about the condition or history of a used outboard, please contact us before purchasing.
If you receive a product that is incorrect, damaged, or materially different from what was ordered, please contact us as soon as possible.
When contacting us, please provide:
Please retain the original packaging and shipping materials until the issue has been reviewed.
We will assess the situation and provide instructions regarding the appropriate next steps.
If you believe your outboard motor has a manufacturing defect or other qualifying issue, please contact us before attempting repairs or modifications.
Depending on the circumstances, the issue may be handled under an applicable manufacturer warranty or other warranty arrangement.
Warranty claims are subject to the applicable warranty terms and conditions.
For more information, please review our:
Warranty Information
Exchange requests may be considered depending on the product, order status, condition of the motor, and applicable terms.
If you ordered the wrong model, horsepower, shaft length, or configuration, contact us as soon as possible.
If the order has not yet been processed or shipped, we may be able to discuss available options.
Once a motor has been shipped, installed, operated, or modified, exchange options may be limited.
Any applicable price difference, shipping cost, handling fee, or other charge will be discussed before an exchange is completed.
If a return is approved and the product qualifies for a refund, the refund amount will depend on the circumstances of the return and the applicable terms of the purchase.
The refund may be affected by:
The final refund amount will be determined after the returned product has been reviewed where an inspection is required.
Unless otherwise agreed or required under applicable law, original shipping charges may not be refundable.
Customers may also be responsible for return shipping or transportation costs for approved returns that are made for reasons other than receiving an incorrect or damaged product.
Return transportation for large or heavy outboard motors can be costly. We strongly recommend contacting us before arranging the return of any motor.
If a product is determined to have arrived damaged or is confirmed to be incorrect due to an error on our part, the applicable shipping arrangements will be reviewed on a case-by-case basis.
Certain approved returns may be subject to restocking, inspection, or handling charges.
Any applicable charge will depend on factors such as:
If a restocking or handling charge applies, the customer will be informed as part of the return review process.
Certain products or orders may not be eligible for return, including products that have been:
Additional restrictions may apply depending on the specific product and purchase terms.
Please contact us before purchasing if you have questions about return eligibility.
If you need to cancel an order, contact us as soon as possible.
Cancellation requests are subject to the status of your order.
If the order has not yet been processed, prepared, or shipped, cancellation may be possible.
Once an order has been processed, shipped, or otherwise committed for fulfillment, cancellation may no longer be possible or may be subject to applicable charges.
If you need to cancel your order, please contact our team immediately.
Once an approved return has been received and reviewed, we will process any eligible refund according to the applicable terms of your purchase.
Refund processing times may vary depending on:
The time it takes for the refund to appear in your account may depend on your bank or payment provider(usually within 7-10 business days).
A warranty claim is different from a standard return request.
If an outboard motor develops a problem after purchase, the issue may be covered under an applicable manufacturer warranty rather than a standard return policy.
Customers should contact us before returning a motor that may have a warranty-related issue.
For warranty-related information, please review our:
Warranty Information
International returns may involve additional requirements and costs.
Customers may be responsible for:
International return eligibility may vary depending on the product and destination.
Customers should contact us before arranging any international return.
To request a return, follow these steps:
Contact Delaware Marine Mechanics as soon as possible and explain the reason for your return request.
Provide your order number or purchase information, product details, and contact information.
Provide photographs, videos, or other documentation when requested.
Our team will review your request and provide instructions if the return is approved.
Return the product according to the instructions provided. Ensure that all required components, accessories, and documentation are included.
The returned product may be inspected to confirm its condition and eligibility.
If the return is approved, the applicable refund, exchange, repair, replacement, or other resolution will be processed according to the circumstances and applicable terms.
We value our customers and take complaints seriously.
If you are unhappy with your purchase or experience, please contact us so we have an opportunity to review and address your concerns.
When submitting a complaint, please include:
Our team will review your complaint and work with you toward an appropriate resolution.